I don't believe this company can properly service clients, because for 1 they don't have a properly functioning phone line, and 2 the response times are horrid (if you are fortunate enough to be contacted).
Nov. 14 - A tech showed up to my house to do the initial assessment that costs 50 bucks. He appeared to do a very thorough job (except he didn't check the attic), and he promised to have a detailed estimate sent to me by the following morning. He eluded to the fact that he would take pictures of problem areas, and that they would be included with the strategy to reduce the probability of rodents entering the home.
Nov 16 - I received the estimate from the tech...1 day late, but I let it slide. It contained no photos of the problem areas, and had no explanation of the line items to justify the over $2k quote.
Nov 21 - I follow up with the tech with a list of questions I had about the estimate.
Nov. 24 - After not hearing from the tech I sent a follow up email.
Nov. 28 - I call the head office directly to get in touch with tech. I am advised that the tech will call me back within 45min (or so).
Nov. 29 - Over 24 hours later I am still waiting for the call back.
As a result of my experience I would strongly advise staying away from this company. They found the time to deposit my cheque after the assessment, but don't have the ability to respond to my emails? If they aren't prepared to answer my questions before I pay, how likely are they to service me after I've paid? I suspect, not likely.
- Approximate cost of services:
- $50.00
- Company Response
* PLEASE READ * First off we do apologize for the initial miscommunications on our behalf. Contrary to your opinions, we do pride ourselves in our customer service. We have dedicated several hours already to this issue, so I don't have any more time to dedicate to this. In parting I would like to make 3 points:
1. You're not in a qualified position to criticize the competency of our company. We never did any work for you. Once again I do apologize for the shortcomings from a customer service standpoint in our initial interactions. But having said that, we are truly shocked by the over the top, malicious nature of this review. It's unfortunate that you felt jeopardising several peoples livelihoods, over a slight inconvenience was a justifiable response.
2. We told you from the onset this was a difficult situation and we could not (for several reasons that were well explained) make any guarantees of success. From the initial meeting, we explained that we had a pretty much zero percent chance of ridding you of your mice problem. That on its own should have spoken to our integrity and honesty as a company.
After this, there were several phone conversations lasting several hours in total, texts with lists of lengthy and repetitive questions. As well as a request for a second estimate to be written up and for us to come back out and take pictures of your garage. Basically, you kept questioning our expertise and refusing to take our professional advice at face value. You did not agree to engage our services yet you were demanding several hours of our time, over and over again, during our busiest season.
3. The reality is we do tremendous work and are a close-knit group who take tremendous pride in this business. Your review was spiteful and not a fitting response by any stretch of the imagination.
We are sorry everything came to this. Best of luck.