Driveway, front entrance, walkway
Bad experience with is company. When I had the estimate we agreed on a timeframe to start. I leave a deposit then I get bumped nearly a month later. The person I dealt with was impossible to reach (they only leave you office extension). I had to threaten to pull out of the project then they finally agreed on working wi the original timeframe. They would not even share the blueprint the quote was based on so I was never able to confirm that I got what I wanted. Work was good not great but overall experience was a nightmare. I think they overbook on purpose to get work then push everyone away (they bumped someone so they could do mine). Will never consider using them again, I would try to do it by myself first (which would never happen either). To sum it up, they are not cheap, work is ok and communication and respect of time is terrible. Workers were nice.
- Approximate cost of services:
- $16,000.00
- Company Response
Hi Ruel, thank you for taking time to write this review. Due to the anonymity of this review I am unable to actually have a look at your contract to better understand your concerns. I am sorry that you had an issue with our work and hopefully I can shed some light on what happened in this situation. You mentioned during the estimate process you had agreed on a time-frame to have the job started. During the estimate process the time frame is only a guess based on the jobs sold up to the point but does not take into account delays like weather, material back orders and customer add ons etc. For example situations that happened in a previous month can affect the timing of every job after that. I apologize if you experienced any delays, however I can assure you that your job was not pushed back. In regards to the landscaping design (blueprint), we would have been more than happy to mail you a copy upon request, as long as the contract was signed.Customer service is our priority. We do our best to maintain the suggested time frame of every job.
Again, we are sorry that your experience was not as expected. If there is anything we can do to help regain your confidence, please let us know by calling our office directly at 905-404-0602.