We had a leak around our chimney which Doug suggested required a flashing and repointing repair. He completed the flashing repair and the leaking stopped. Much later and after numerous follow up calls the repointing was completed in the early fall. We went away a few weeks later and after a number of heavy rains the leaking started over. We called him and he would not talk responsibility for the leak, despite the fact he was the last person to work on the chimney and did not come out to look at the problem. Upon our return we have made numerous attempts to contact him and he
has failed to respond to our contacts. I would not recommend him
as he does not stand by his work and has extremely poor customer
service.
- Approximate cost of services:
- $1,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Unfortunately I was away on holiday for a month and I forgot to change my voice mail. I will not Make that mistake again.