Habitat Blinds

I purchased my faux wood blinds for my vacation home at Wasa, BC in 2013. I was assured by the rep that they were as good as the Hunter Douglas I have in my Alberta home which were installed in 2003. The Habitat Blinds have faded badly. The color is unrecognizable. The pull cords don't lock properly. The representative in Cranbrook contacted the sales rep who came to Wasa to look at them in July 2017, I haven't heard from anyone, not the Cranbrook rep or Habitat Blinds.