I chose Alo Upholstery because of their consistently perfect 10 score reviews. Initially, I asked Darong to reupholster an antique couch, make a zippered cover for a bay window seat, and approximately 9 pillows of various dimensions . After seeing how beautiful his work was and his incomparable attention to detail, I asked him to reupholster a love seat to match, and 7 dining room chairs.
As others have mentioned, the members of this family business take great pride in their work, are a delight to work with, and do not consider a job complete until the customer is totally happy with every aspect.
Below are two photographs. One is of the lovely work Darong did on my loveseat. The other shows the subtle detail he provided to the arm of my antique couch.
And while the other reviews have already made clear what a rare find this small family business is, I can add two specific examples that will help make the point.
1. About two weeks after Darong delivered the first couch, my puppy peed on it — just a tiny bit. Because the couch is velvet, I panicked and rushed to clean it. Unfortunately, I made a bigger mess than she did. But, Darong came to the rescue; he photographed the couch seat, took a sample of the fabric, and is now consulting with some of his contacts who specialize in fabric. He is also researching a potential approach using steam. If there is an answer out there, I am confident that Darong will find it.
2. After the job was complete, I changed my mind about the size of two of the living room pillows. I asked Darong if he could make the pillows smaller. I sew a bit myself so know that this was not a small request. Again, the pillows are velvet, a very difficult fabric to work with, and have a zipper as well as piping around the edge. His response was a cheerful, “No problem. I'll take care of it.”
I recommend Alo Upholstery with great enthusiasm. Hiring this small company allows the customer to relax knowing that the job will be done with great care and impressive artistry. It’s a shame that more companies aren’t more like this one.
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- Company Response
Thank you for your positive review. We are very pleased to hear that your experience with us was a great one!!