Canada Waterproofers

I found out about this company on Homestars and I decided to contact them to fix an issue with my sump pump after reading many of their positive reviews.

They were very prompt contacting me back, they came almost immediately to assess the work required and the deficiencies, they gave me several options for remediation, and were very knowledgeable overall.

When the crew came to do the work, they were on time, professional, and worked tirelessly to get the job done ASAP.

Due to a miscommunication with one of the garbage trucks they use they couldn't clean up the site until a few days after the work was done, but they apologized and did not ask for final payment until everything was restored. I found this behavior to be extremely professional and showing pride in their work, and I will be happy to contact them again for any future work.

Thank you very much!

We had two areas in our home that water was coming in when snow melted & heavy rain. I used Homestars as my ground work in finding the top Waterproofing Companies available. You really have to do your homework: products used because not every company uses the same products. Their reviews, and the most important the better business bureau reviews tell you a lot about a company. I went through six companies for free estimates & the work that needed to be done.
I choose Canada Waterproofers because of the honesty & professional manner. I approached Edgar with the knowledge of knowing about the products used from their website. The quality is the best for exterior waterproofing. He was certain the work was an exterior job not inside. I wanted window wells around the windows for added protection. He said "the grading in the backyard near the exterior wall wasn't graded properly". He said "he would fix that with the waterproofing". So I took his advice & quizzed other companies & some of them missed it completely. I had to mention it to them. Overall, his advice helped me to choose the proper contracting company. We took the time to complete a walk through & find out what needed to be done. We decided on a sump pump to divert water away from weeping tiles & back water valve. The crew that completed the job were punctual. Explained what their findings were as they excavated. Cleanliness was a 100%. I was very proud of the EXCELLENT CUSTOMER SERVICE we received. I HIGHLY RECOMMEND CANADA WATERPROOFERS FOR THE JOB!!!!!!

The quality of work and service level provided by Canada Waterproofers was second to none. From the time I picked up the phone and made contact with the service desk to the final signoff of the job, I was totally delighted with the service. The phone agent was professional and polite taking down my info and I got a call back from the contractor to set up an appointment immediately. I met up with Slava and Carl on site and showed them my concern with a basement leak that I had for many years. They immediately suggested internal waterproofing and went through with me on exactly what was needed and the cost. I confirmed the the date to start the job and they were very flexible with me because I had to change the date a couple of times. The equipment was delivered to the site and the job took 2 days to complete as they onlined to me. Everything was done as specified on the quote and they did a great job. My basement is dry as can be and they also put a new sump pump in which I can hardly hear coming on. I met up with the contractor on site a few days after the job was complete to sign off on the job and make payment. I would make no hesitation to suggest Canada Waterproofers to anyone that needs this type of work done. They also did a fantastic job cleaning up after themselves when they were done.

Carl was always quick to communicate with me over the numerous questions I had around the various plumbing issues in my home. He was professional, personable and never pushy and the most thorough when it came to actually diagnosing and offering up solutions to the problems. Each member of the team (from plumber to the guys who came out to dig the drywell and install the catch basin) were polite, accommodating and professional. I would definitely recommend the team to anyone else looking for waterproofing or plumbing solutions!

After a number of quotes I decided to go with Canada Waterproofers for my waterproofing. Slava and his team were excellent. They worked non stop to get the job done. They left the property clean and even put back all the outdoor furniture where it had been.

It is seldom that a job goes as planned, as there were some issues once the ground was dug up. Slava was able to provide a few solutions to the issue which didn't break the bank and got the job done.

I would definitely recommend Canada Waterproofers for your next water proofing job. They are both professional and knowledgeable.

We had a small area at the corner of our house where the ground had subsided. Below this corner of the house is the sewer connection from the basement going to the street.
We thought this was a plumbing problem. I contacted Carl and he came shortly after I contacted him to assess the problem. He arrived promptly as arranged and looked at the situation. He explained what the problem was and that this was not a plumbing issue. He gave us advice how to fix it ourselves. He did not charge us for the consultation. We certainly appreciate Carl's honesty, helpfulness, knowledge and responsiveness. I would recommend Carl without any hesitation. Thank you CARL!

My house had very old clay pipes that were cracking and causing a lot of backwater waste to enter the floor drains in my house. Slava was absolutely amazing, showing up almost immediately after I called to work alongside my builders to replace and move the old pipes and my lead waterline. He sent me photos of his work (which was beautiful--the work and the photos!) and completely impressed me with his punctuality, attention to detail and willingness to get the job done in one day. I'm thrilled that this job is done. I even have improved water pressure! Thank you!

Slava, Igor and the rest of the crew did an amazing job lowering our basement. From the initial meeting through to completion Salva and his team were professional, friendly and very respectful of our home. They were always on time, never missed a day and a complete pleasure to deal with. We were actually sad to see the guys go when the job finished! Slava always made himself available to answer our questions and address any concerns we had. Their quality of work is excellent and they stayed on budget!! I can not say enough good things about this company. I would highly recommend them.

No one was home but me and my sister. Tbh didnt know what to do when i saw water collecting. friend recommended them and i called and i think best decision i made. They came quickly and fixed eveeything as if nothing happened. Mam and dad came back and they didnt even notice!!! Best thank u Carl hehe

When the basement flooded after a severe rainstorm earlier this June, finding CanadaWaterproofers and meeting Carl, his brother “Paul #1” and close friend, Paul #2 were the best things that could have happened. In initially calling the company, was told someone would call back within 30 minutes. In less time than that, Carl phoned and arranged to meet within a couple hours. He arrived promptly, took time to investigate multiple issues, formulated a plan of action, patiently and thoroughly explaining all details with an eye to keeping costs down, not going to extremes, taking things step by step. He asked all the right questions in considering sustainable solutions. His calm demeanour and sense of practicality reduced tension and concerns immediately.
Work commenced within five days, scheduled for an 8:30 - 9:00 AM start time. It subsequently came to light that they drove all the way from Niagara on the Lake to honour their commitment, arriving earl at 8:15 AM, ready to work. No excuses about traffic or road construction as one often hears. It is worth mentioning that they got up at 5 AM to be on time.
Despite a heat wave that day and working within the confines of a very, very tight space, everybody went about their business with smiles, lighthearted attitudes and not a single complaint. They were extremely mindful to ensure no damage to walls, doors, carpet, etc., and went to lengths to keep the mess of a dusty job to a minimum, readily obliged requests in that regard even if it meant extra effort on their part. They said they treat customers’ homes as their own and they certainly did. They cleaned up nicely, were very respectful, polite and refreshingly, never used bad language.
Required follow up was also promptly and professionally received so when Carl said he would return to tidy up loose ends, he meant it. Because it happens all too often that people promise to return and do not, this is another attribute worth noting.
Carl took it upon himself to address additional issues directly and indirectly related to the causes for the flooded basement, ensuring that prior sloppy workmanship was rectified, making repairs above and beyond the scope of the work discussed with a keen eye for aesthetics. It is worth mentioning that the manner in which he pointed out various deficiencies was done in a professional, constructive, positive, non-critical manner. Carl provided exceptional, knowledgeable, prompt, professional service with a quality of honesty and integrity that sets them apart.
In part because there was no solicited request to post a review, and in part because of the exceptional service received, time was happily taken to craft this review at length.
Looking forward to working with Carl and his team on future projects as well as an on an unrelated issue so without question, do highly recommend them.