Canada Waterproofers

When the basement flooded after a severe rainstorm earlier this June, finding CanadaWaterproofers and meeting Carl, his brother “Paul #1” and close friend, Paul #2 were the best things that could have happened. In initially calling the company, was told someone would call back within 30 minutes. In less time than that, Carl phoned and arranged to meet within a couple hours. He arrived promptly, took time to investigate multiple issues, formulated a plan of action, patiently and thoroughly explaining all details with an eye to keeping costs down, not going to extremes, taking things step by step. He asked all the right questions in considering sustainable solutions. His calm demeanour and sense of practicality reduced tension and concerns immediately.
Work commenced within five days, scheduled for an 8:30 - 9:00 AM start time. It subsequently came to light that they drove all the way from Niagara on the Lake to honour their commitment, arriving earl at 8:15 AM, ready to work. No excuses about traffic or road construction as one often hears. It is worth mentioning that they got up at 5 AM to be on time.
Despite a heat wave that day and working within the confines of a very, very tight space, everybody went about their business with smiles, lighthearted attitudes and not a single complaint. They were extremely mindful to ensure no damage to walls, doors, carpet, etc., and went to lengths to keep the mess of a dusty job to a minimum, readily obliged requests in that regard even if it meant extra effort on their part. They said they treat customers’ homes as their own and they certainly did. They cleaned up nicely, were very respectful, polite and refreshingly, never used bad language.
Required follow up was also promptly and professionally received so when Carl said he would return to tidy up loose ends, he meant it. Because it happens all too often that people promise to return and do not, this is another attribute worth noting.
Carl took it upon himself to address additional issues directly and indirectly related to the causes for the flooded basement, ensuring that prior sloppy workmanship was rectified, making repairs above and beyond the scope of the work discussed with a keen eye for aesthetics. It is worth mentioning that the manner in which he pointed out various deficiencies was done in a professional, constructive, positive, non-critical manner. Carl provided exceptional, knowledgeable, prompt, professional service with a quality of honesty and integrity that sets them apart.
In part because there was no solicited request to post a review, and in part because of the exceptional service received, time was happily taken to craft this review at length.
Looking forward to working with Carl and his team on future projects as well as an on an unrelated issue so without question, do highly recommend them.