Our main sewer drain became clogged and flooded some parts of our basement. We initially contacted a different plumbing company who came and did and inspection and all they told us was that the blockage appears to be where the pipe becomes city property and that they can't investigate further and we need to contact the city. They did tell us that there needs to be a cleanout drain for the city to do anything, and we believed that the one the plumber showed us was correct, but it wasn't, and the city couldn't access what we thought was our clean out... so we were left thinking our house didn't have one. Luckily, Slava came to our home, and he took a look around, and he said that there could very likely be a clean out hidden behind our storage cabinet and it may be covered by some cement... well, go figure, I removed the cabinet and low and behold, there was the clean out, indeed covered ever so little by a bit of cement on the clean out... I removed the bit of cement, the city came and did their inspection and they resolved the issue. Slava didn't even charge us for his time... so for that I thank you Slava, you saved us a huge headache and potentially a costly installation of an outdoor clean out had we not known where to look for the one in our basement
- Company Response
Thank you so much, Slava will be thrilled.
Canada Waterproofers team really tries to help our customers.
We really appreciate you writing this review to show our future customers how much we care about our clients and that we are true professionals.
Knowledge is priceless.
Thank you so much
Canada Waterproofers Team!