Shines Energy

Heating & Air Conditioning
Woodlawn NS B2W2T8
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83%

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Reviews for Shines Energy

Average customer rating:
8.4 10 (18 reviews)

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Private User
Private User
Private User reviews Woodlawn, NS
0/10

Service call

I had a service call with Shines Energy when the tech took the unit apart, there was a blown fuse to the fan motor. The technician told me he did not have any fuses to change the fuse to test the rest of the unit. ($ 200 service call )
He told me there was a issue with the fan motor and i was quoted at over $1300 to replace it (which I priced out the motor and bracket that i was quoted for from a lg dealer at a price of $160 for both while pricing the fuse)

The technician told me the rest of the unit could not be checked until the fuse was replaced. (Which was a $5 fuse to buy and a 2 minute job which I ended up doing myself other then the opinion below )

They wanted a additional $125 plus tax plus parts to replace the fuse or do it myself and not know if anything else was wrong until motor was replaced or book another $200 service call to find out. Called the company and talked to a service manager about the issue he wouldn't let me get a word in talked over top of me the whole conversation to the point where I hung up..... He called me back and I told him the reason I hung up was I couldn't get a word in to explain the issue... nothing was resolved with him so I called another company explained the situation and they are going to come by and do a full diagnostics they were great and will be getting my business.
Would not recommend this company to others after my experience
FYI I sent a email to the company to talk to someone before writing this review and nobody ever contacted me back

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you've experienced. Unfortunately, we could not locate your details in our system based on your username. Could you please provide additional information, such as the service date or appointment name?

Feel free to contact our Operations Manager at (902) 706-2251. We're here to help and look forward to resolving this matter promptly.

Thank you for your understanding.

Private User
Private User
Private User reviews Millview, NS
10/10

Excellent and friendly service

Great job by technicians. They were efficient, friendly and fast. Very professional. Definitely would recommend their services.

Approximate cost of services:
$330.00
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Company Response

Thank you for choosing and putting your trust in us - we appreciate your business!

Private User
Private User
Private User reviews Spryfield, NS
6/10

Shines Energy Servixe

Received a call that Shines Energy could come a week prior to my appointment and was thrilled. Connor showed up in a short period of time, explained everything very well, was very pleasant and respectful and thorough. Explained he has to come back next week and why and what had to take place. A second guy came the next time, he left the job early, broke my water pipe for the heat pump and it caused water damage to my walls and floor and expensive picture I had on my wall. Third guy came and he found out the hose was broken by the second guy and said he had to order the part. 4th guy came replaced the part and due to the damage and problems I had with them they didnt charge me.

Approximate cost of services:
$200.00
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Company Response

Thank you for choosing and putting your trust in us - we appreciate your business!

Private User
Private User
Private User reviews Dartmouth, NS
10/10

Excellent service

Ryan and his colleagues arrived early, installed proper gauge wire (included in estimate), new 40 gallon hot water tank and cleaned up afterwards. Excellent service from start to finish including initial response time to requesting service/estimate. Thanks again Shines Energy, no problem recommending your service and staff!

Approximate cost of services:
$2,160.00
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Company Response

Thank you for choosing and putting your trust in us - we appreciate your business!

donnamyers29
donnamyers29
1 review Porters Lake, NS
10/10

Replaced part in the heat pump

Service was excellent arrived promptly on time for the appointment answered all my questions great service technician

Approximate cost of services:
$400.00
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Company Response

Thank you!

Acrews4
Acrews4
1 review Halifax, NS
10/10

Heat pump install

Wonderful experience ! From
Sales to install - Very professional, thorough, no mess, punctual .. explained in detail how to use - definitely would recommend

Approximate cost of services:
$24,000.00
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Company Response

Thank you! We hope you have a great day!

justin from Santa Rosa Beach
justin from Santa Rosa Beach
5 reviews Lower Sackville, NS
9/10

heat pump instillation

shines energy was friendly and helpful with the instillation of our mini split heat pump. I had several questions and made many calls to the office and they were very helpful answering every question i had

Approximate cost of services:
$4,495.00
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Linda from Woodlawn
Linda from Woodlawn
3 reviews Dartmouth, NS

First Review

10/10

Heat Pump

Sandy Hines and Gerry Wist sized my house and recommended the best options to suit our needs. The explanations as to where to place the mini-split and why were invaluable. Our centralized system works like a dream. They were extremely efficient and installed both units in a timely manner.

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Shines Energy

Shines Energy is the leading HVAC dealer East of Montreal, serving Halifax and the surrounding areas. Partnering with Costco, we handle all heat pump, gas furnace, and HRV installations for Nova Scotia Costco locations.

Our BBB-accredited company has been serving the area since 2013, offering EnergyStar products and ensuring each service meets or exceeds your expectations.

Beyond heating and cooling, we offer a wide array of comfort solutions in Halifax Regional Municipality. From sheet metal projects to water heater services, we're dedicated to providing top-rated customer service and quality results.

We're your trusted partner for installation, maintenance, and repair of all home comfort products. Our technicians are well-versed in these systems and offer service at every level of need.

Contact us to book a service today!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
- Heat Pumps - Gas Furnaces - Heat Recovery Ventilators (HRVs) - Air Conditioners - Water Heaters - Indoor Air Quality Solutions (such as air purifiers, humidifiers, and ventilation systems)
SERVICES
- Installation, repair, and maintenance of heat pumps - Installation, repair, and maintenance of gas furnaces - Installation, repair, and maintenance of heat recovery ventilators (HRVs) - Installation, repair, and maintenance of air conditioning systems - Installation, repair, and maintenance of water heaters - Indoor air quality assessments and solutions, including air purifiers, humidifiers, and ventilation system installation and maintenance - Sheet metal projects - Radiant heating system installations - Refrigeration services
BRANDS
Lennox, Goodman, York, Daikin, Rheem, Trane, Carrier, Amana, Mitsubishi, Generac, Moovair
WEBSITE
https://shinesenergy.com/
YEAR ESTABLISHED
2013
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking, and financing available
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% guarantee on one year Parts & Labour on any repair
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.