The Deck Store

Wish I listened to the poor reviews.... I was shopping around for decking materials to build my new deck. I had stopped in a few stores, the deck store being one of them. The sales person was knowledgeable and helped answer some questions and talk about my design plans. After shopping around a couple stores I was hoping to purchase from the deck store as they had been helpful and I felt they earned my business however their pricing was the highest of the 3 dealers i had talked to. I emailed my sales person and told them if they could match the price of the other store then I would be happy to purchase through them. They replied they were able to reduce the quote they had given me so they could earn my business, Great!, I thought! I went to the store the next day and paid for my order and set up delivery for the next week and they said they would email me my paperwork and some building specs later that day. That evening I got the email and was reviewing my invoice only to noticed that they had removed items off my original quote so they could cut hundreds of dollars off their invoice to match pricing from the other store. I emailed and phoned my sales person numerous times over the next day to inquire as to why items had been taken off without my knowledge or consent. I was able to finally get a hold of the owner who didn't seem to think that was bad business practice or anything wrong. I told him I wanted to cancel my order and no longer wanted to deal with them as I had lost confidence in how they do business he said I was terrible to deal with as I had shopped around for better pricing. ( i think everyone does that..?) at first he refused to cancel my order and issue me a refund and then after arguing with him for 10 mins about how removing items from an invoice after a sale is shady, he agreed to cancel my order but wanted to keep $300 for the work the sales person had done. I said that was not fair or honest and the reason I was cancelling was due to their poor dealings. I went to the store the following day to get my refund and the owner was not in. I spoke with the store manager who was under the impression the invoice was explained to me prior to payment being received and after learning about how things were handled he apologized and agreed it was poor customer service and should have been handled a different way. He said if it was him he would have refunded my amount as he agreed there shouldn't be any charges towards me for wanting to cancel the order after what had happened but the owner gave him specific instructions not to do so but now the amount had changed to $390 for "visa transaction fees". So at this point I am still out $390 after a very bad experience dealing with the deck store in Edmonton. Save your time and money and avoid this store!