Based on his other reviews, it seems as though he probably favours those that choose to do a full gut/renovation. Perhaps this job was smaller than what he is used to, in which case he shouldn't have taken it to begin with because I did not receive the same level of service as the other glowing Homestars reviews on his page. Good workmanship but not happy with the level of professionalism (aside from the sub-contractors, they were excellent). Damage was done to my kitchen ceiling and a dent made in the drywall of the bedroom entryway. Neither were addressed in the end or offered to patch up. He complained to me on multiple occasions about the amount of work it had taken for the repairs even though the scope of work was clearly outlined on the quote I received. I was also asked for money twice on the spot before the job was done (after paying 20%). If you don't work or have a flexible enough schedule to sit at home and wait around for them to show up then this company might suit you better. A job that should have only taken max one week took a lengthy two (we're lucky we have more than one shower in the house). With the job completed now, tools and materials have been left on our front porch with no indication of when it will be cleared. Nice guys, but I've experienced better overall service.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Jamie, I am sorry to hear this feedback from you. Astonbray Renovation does everything from repairs , to small , big and very big projects. In your case , when it comes to repairs, at the moment that we do the quote , we never know what is hidden . I didn't complaint to you, and I didn't even charge you for the extra job. My dutie is to inform the client for the work to be done on the spot.
In terms of payment, we didn't have a schedule regarding that, and I asked you based on the work progres.
I am sorry that I left the materials in front of your porch .
Thank you and all the best.