Tri City Fencing

Unfortunately, I had a terrible experience with Kevin and Tri-city Fencing and I do not recommend them.

While Kevin (the owner) was prompt and friendly with his customer service leading up to securing the quote in 2021, he became difficult and unprofessional to deal with when it came time to actually do the work.

When Kevin and his crew member came to install our fence posts, I asked him to install one of the posts on my neighbours side of the property line. My neighbour and I agreed on this location before the work started because he wants to build a fence in line with this post. I told Kevin this before he began installing posts. My neighbour and I even set up a string line so itd be easy for Kevin to know exactly on what side to put the post.

Instead, Kevin put the post right on the property line which was not what I asked. When I asked him to fix it and move it to the other side of the property line, he refused. I tried to explain to him that the reason the location needed to be so specific was because my interlocking would be running right next to the post so the correct placement mattered.

I tried to call Kevin to resolve the situation, but he wouldn't answer my calls. He would only text me and gave me every excuse possible to not move the post over instead of just owning up to the fact he made an error and needed to fix it. He even accused me of trying to take property from my neighbour, which is 1) untrue and 2) extremely rude and unprofessional behaviour.

I tried to be respectful and courteous, but in the end, Kevin refused to move the post and told me to find another contractor. He said he didnt want to drive to my area just to move a post a few inches, even though I gave him clear instructions on where it should have been placed in the first place (also, why did you take the job if you thought it was too far of a drive?). What's even more frustrating is that the post hadn't even been set in concrete yet, so it would have been easy to move. While I had already paid a deposit, I even asked him what the cost of labour and materials were to ensure the worked was covered. He didn't reply.

I have three other contractors doing work on my landscaping project and I havent had any issues with them. Kevin on the other hand was disrespectful, a poor communicator, and totally unprofessional. He seems to be the type of contractor where its his way or the highway. And if the jobs off by few inches, that seems to be an acceptable standard for him. Attention to detail is clearly not a priority for Tri-city fencing.

We went with tri city because of all there 5 star ratings as one of Guelph’s best fencing contractors. I cannot express how wrong we were. The owner was pleasant enough during the quoting process. Although made several joke like comments that I should have taken as a sign for concern. It wasn’t until we expressed our concerns about code and the quality of workmanship he became VERY belligerent and impossible to have an adult conversation with. Extremely poor customer service. Ultimately we have had to find another contractor to fix/finish the work that was not done.

We needed something in the backyard, because it was a mudpit. We wanted something to be able to sit outside, and entertain when guests come over. TriCity fencing gave us our new patio. They were clean and quick. Left no mess, and we had a brand new patio in 2 days flat!