Brookfield Residential

We recently received keys to our new Brookfield home in Rockland Park.
The process of choosing and signing off on structural and electrical design came very quickly after signing the agreement. We found it odd that Brookfield has their sales reps doing the electrical planning, such as pot lights and switch locations.
When we received information on our assigned designer and studio appointment, we quickly realized we were assigned a junior designer who was not yet listed on the studio website. We immediately reached out to the design studio to advocate for ourselves that we would like to be working with a more experienced designer based on all of the upgrades we would be making to the home. Our request was refused by the design lead and I was reassured by the lead that proper oversight would be provided to our designer, and that the final design would be stunning. Below are some of our upgrades and supporting pictures:
1. Upper level carpet upgraded to LVP carpet is plushier than LVP and there is a layer of underlay. Our designer did not account for the elevation difference between LVP laid directly on subfloor and the upgraded tile in the bathrooms laid on top of a 3/8 underlay on top of the subfloor. We ended up with uneven floors with ramps at the transition points between tile and LVP that catch the ball of your foot if youre not paying attention.
2. Powder room tile-Spacers were not used between tiles resulting in uneven grout lines.
3. Ensuite matte black upgraded shower glass hinges and trim had the screws colored with black sharpie and it had been slopped all over the hinges themselves.
4. Staircase railing spindles all had wall paint overspray or bubbly (dirty) paint and the base of each spindle looked like it had been sanded with the coarsest sandpaper.
5. Additional wire shelving was installed incorrectly. Some of the shelving was coming out of the walls, not level, mismatched shelving. Mounting brackets were oversized and off centre, due to them trying to hide holes from previous installation rework.
6. Our basement suite bathtub was installed after sitting outside on a pile of dirt for about 6 months. As a result, it was installed with hairline cracks, it is still covered in scratches, and appears to have pinholes in the surface
We have been misled and deceived by Brookfield on several occasions, and there has been no accountability by anyone involved. Brookfield hides behind their 1yr bumper to bumper warranty and the Alberta New Home Warranty, and they will pass along the sloppy work for the home purchaser to deal with on their own time.