First Aid Appliance Repair

DO NOT HIRE FIRSTAID APPLIANCE REPAIR!!! This is the only time I've ever taken the time to write a review about a company and I wish I would've read the reviews before hiring these guys. This should have been a simple fix or part replacement. The ice maker on my 4 year old fridge stopped making ice (the water line still dispenses water just fine). The repairman came, diagnosed it as the ice maker unit needing replacement, so I ordered the part through him, (which he changed the price on 3 times during his visit after telling me it needed replacement). I gave him a $200 deposit. A week had passed and I still hadn't heard from anyone in regards to when the part would be in, so I called and got connected with some call center in Ontario who said they would have to email someone in order for someone to call me back. 2 days later I still hadn't heard from anyone so I called again, and again getting the same story and again nobody calling me back. After the third attempt, somebody at the call center informed me that they are no longer making the part I ordered and that they would have to email somebody to contact me in order to refund my money (super sketchy right?). I eventually received a very unprofessional, poorly written email from somebody named Dennis saying that I would have to wait for a return slip with instructions and if I followed those instructions I would receive a refund for the cost of my deposit less the cost of the service call. Well, I still have yet to receive an email with any instructions, and I still have yet to receive any return slip. After calling the call center back 3 more times and demanding to speak to somebody in charge I finally received a call back from this Dennis person who ended up hanging up on me because I called him out on their poor business practice. The kicker?! I spoke with a parts representative directly through Kitchenaid and the part IS still available, it is in STOCK and getting installed next week. So now Im out $200 and clearly I've been had.