Bc Floors

We paid over $5,000 to have our hardwood floors sanded and 3 coats of Bona Traffic HD applied which was supposed to help protect our floor from scratches from our dogs. 14 months later, the floor is horribly scratched already. It has also changed colors under a kitchen carpet.
I emailed the company advising them of the challenges we have had together with pictures, and they said that the warranty had expired after one year. I let them know that we had delayed coming to them as I wanted to wait until a lengthy renovation was completed. I tried making the case that the damage that was evident in the pictures had obviously developed over the past 14 months instead of over the last two months. I suspect they only applied one coat of protection instead of the three. Unfortunately, no subsequent response from the company. I sent another email asking that this be escalated to a manager. Again no response. Very very disappointed.

Thx for the help with my condo. Got unfinished wood stained to match with existing 70-years old hardwood colour

A bit costly, but superior quality. It was 4" x 3/4 thick red oak made by appalachian hardwood company (made in Canada).

Our sales name was Walter, I would recommend BC floors and Walter to any one

August 1st we started a full renovation project. We had our own contractors doing everything but the floors as we wanted to retain the original hardwood floors but refinish and stain it white. We Requested Services from BC Floors. BC Floors owner came on-site to do an inspection and quote. Our request was to refinish our floors and stain them white. We showed him pictures of the white floors we were looking for. I paid the deposit of $2800. They started two days late which means I missed two days of work that my contractors could have used. After sanding the entire floor (4 days) they applied the White stain and my floors which went a shade of Pink – we were very shocked. After saying this is unacceptable the flooring guys said “what did you expect as you cannot stain red oak floors white”. They tried grey stain and natural stain but we did not like the colors – we hired them to provide us white floors not a shade of pink, blue, or any color.

We have now invested $2800 dollars for white floors and they basically saying we can’t get White floors with Red Oak – so why did you take our money??? They further commented that Oleg should have known this. We went home that evening and did some research and found that “White” can be achieved but only by bleaching the floors first. We sent this information to Oleg and now they wanted to charge us even more to attempt this technique which they also had never done before. We were really stuck now. The was extremely disappointing was we hired them as the professionals and never once warned us about this until it’s too late…. They took the job and our money without knowing that they could achieve what we wanted, Oleg even said this many times that this was the first time they had never done this before, so basically we were the first trial and it’s on our dollar??? This would have been nice to know upfront. To anyone reading this, this is un-acceptable.

After many calls with Oleg and he outright said this was entirely his fault and that he would rectify the issue BUT only if we pay him more money to “try” the bleaching but without guarantees this would work. We declined as we had now lost 3 weeks and we had now delayed our move in date by 4weeks… and we knew at this point they were unable to deliver. If we had been warned up front we would have simply got new floors to start with. After three weeks of back and forth we decided to go with new floors. BC Floors offered to sell us floors at cost but they would not be able to install for another few days. My contractors could get the materials for less and install the floors within two days, so naturally we went with this option. Oleg offered to pay us back 155 dollars of our deposit, I requested the fully deposit be refunded as we now had to buy new floors on top of the deposit we paid them. He refused so I notified him I would report this to the Better Business Bureau and speak to my lawyers as his mistake cost us our deposit, 4 weeks of rent, time going back and forth – over 5K at least and with the new floors anther $3600 (laminate and we can’t afford wood now). He responded saying that he would go to my workplace and report me as abusing his workers as they are immigrants – which so am I???? I realized at this point the type of people I was dealing with and the type of business they run.

I am looking at all my options at this point but I am writing this review to warm you as if they do a good job great but if they make any mistakes they will not take accountability and will still take you money which is the worst kind of business.

I cannot thank Max enough! I went in today, because my 18 month old son ripped up a couple of transition strips, (a week before we move no less!), and I needed to replace them. Max told me that replacing them would be too expensive, and instead removed the glue, so we could reglue them into place. When I tried to give him money (even as a small thank you tip), he would not accept it. This may seem like a small thing, but to me it was a HUGE deal! While it only took him 10 minutes to do, we were unable to do it ourselves, since we didn't have the proper tools. Things have been really stressful with planning our move, and it seems that everything that can go wrong has been going wrong. This small act of kindness made a huge difference to me. I cannot express my gratitude enough! Business isn't all about money, it's about forming relationships, and these people get that. While I waited, I looked around, and they have a great selection of flooring. If we need to replace any flooring in our new place, I will definitely come back to have them do it. I would highly recommend them to anyone.

I had a flood and needed by kitchen, hallway, livingroom and bedroom floor redone. the team at BC Floors (Oleg, Max and Leo) were fantastic, they helped me pick the right floor and gpt the job done very quickly. I would highly recommend them, I love my floors and dealing with BC floors made the whole project easy and stress free. They cleaned up everything and very very knowledgeable and quick with all their communication

Max at BC Floors installed about 2000 SF of 3/4" Hardwood in my home, and then professionally finished the job with new 6" Baseboards throughout the Main floor. Also finishing off 2 flights of stairs, which are very solid! His custom 'transitions' in various locations were so well done, I'm still impressed with the detail!! He worked many nights to get the job done in a timely manner. In my business (Realtor), I need to bring in certain Professionals to assist my clients in making their Homes sell for the highest dollar. Max's work has been well received by all my client referrals too. Regards, Dave!