Peter came over on time and with plenty of knowledge to impart on me about my bed bug issue, however there were some issues with his methods and customer service. He dismantled the beds himself, rather than allowing me to do it. I was also shoved lightly when he was doing this by the mattress as he was re positioning it. He did not respect the space and my property.
My condo is tiny. He did not take the care necessary to work in the small space and I discovered afterwards that some of my keepsakes, namely my father's Blue Jays bobbleheads were broken. When I asked Peter about this, he denied any possibility that he could have been by him and refused to pay for the damages, citing that because I had taken 4 days to address the issue, I could not have been overly concerned about them (that was the time that it took for my father to return from his business trip so I could show him).
Very disappointed and decided to go with another company despite Peter's expertise. What would have been a $10 repair has cost him much more.
- Approximate cost of services:
- $800.00
- Company Response
Thank you for your feedback. I pride myself on providing a through examination of bedbugs as they are very difficult pests to solve and requires in depth knowledge to treat and eradicate the pest problem.I try to ensure the clients do not have to lift a finger so that i can do all the heavy work. Its unfortunate that an item was broken in your home and please give me a call to discuss this matter so that we can come to a possible resolution.