No communication, didn't show up when they said they would
I hired YYC Yardcare to do a spring clean up on my yard. The email I received said they would "add me to the schedule" I asked to be informed of a date so I could be prepared. They had my phone number but there was never any telephone communication. Two days later I came home to discover my yard had been aerated but whoever had done it left huge gouges in the low spots in my back yard. I checked my email to discover they had emailed me the day before to say they would be by to aerate and that they would finish the rest of the work the next day. At 7:30 PM, no one had shown up so I emailed them to cancel the services. For one thing, I had plans the next day and for another I was already unhappy with how the transaction had been handled. A week later they sent me a bill for $70 for the aerating ( the quote on the whole yard clean up job was $180). I wish I had read some of the reviews I've since found before I contacted this company. With so many companies out there that actually understand communication and customer service, I would steer clear of this one.
- Approximate cost of services:
- $70.00
- Company Response
Hello J.M. Yes Communication comes in many forms and many people have multiple ways to touch base. Unfortunately in this case out communication lines were crossed literally. As for the minor damage to the lawn we are happy to repair it. However, we were never informed that there was damage until well after we invoiced you (communication). Thanks YYC Yard Care