We needed repairs to a front porch and upper deck damaged by a monster vine and water over the years. It was a tricky job, and Stuart was the only guy willing to have a go at it without cutting down the vine. Stuart was flexible, attentive and answered my questions well. His team showed up on time (after some weather delays), and carried out the job as required, despite some necessary adaptations to the circumstances.
The only reason I do not give a 10 is because Stuart himself was not here on the job (working on another job elsewhere), so when things were found that needed to be accommodated, he wasn't here on the ground to react to them. However, he did his best with Skype and odd visits, and the job did not actually take too long in the end.