An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I have used Rockwood Electric in the past to do a Reno on my main floor and also half my basement. I recently used them to do the other half as I was doing a basement suite. There was a issue regarding some previous wiring that Rockwood had done before that was an issue with the new space. It was creating a lot of extra work by the way it was done and I felt that maybe it should have been another way. Shane from Rockwood came over to have a look, we had a brief and very constructive conversation regarding the wiring issue. Although technically and code wise there was nothing done wrong he stated "we don't have a guarantee to not honor it we have it so customers will always feel comfortable with working with us" That comment is the reason why I'm writing this review. The fact that there was a question in regards to how something was done and I was not 100% satisfied they took my complaint serious and corrected the problem on there dollar. Thanks again look forward to using Rockwood in the future with my other projects.
- Approximate cost of services:
- $100,000.00
- Company Response
Ryan we pride ourselves on our 100% customer satisfaction guarantee and are dedicated to making you happy regardless of cost. We are happy that you are satisfied with the final result.