I initally wrote a glowing review for Classique because I was so happy with their service, but they promised to fix any problems with my work after I had paid fully, and have not followed through and completely disrespect my time. The full background, so you can make your own judgment:
We returned from dinner a couple of weeks ago and sadly discovered our upstairs washroom had flooded due to a leaky faucet, and penetrated the room below it with a fair amount of water. The ceiling had a large number of water stains and was sagging, so we knew we needed to replace at least part of it. Plus, I had to disconnect and throw out the shorted light fixture which had also filled with water.
Leavon, the owner, came by in a few days to provide a quote, and was very thorough with describing my options and answering my questions. His quote was very competitive compared to the other 3 I received, and I valued that he was open to answering all my questions.
A few days later, Classique started work on my ceiling, taking the entire existing drywall down, and replacing the old popcorn style with a flat ceiling. Aubrey worked fast but diligently and they put up the replacement ceiling drywall and mudded it the first day. Day two was dedicated to sanding, priming and painting, and my job was done at the end of it. They were done a day earlier than planned (I understand half a day's work was originally to be done on a third day), but Leavon promised that if I discovered any problems with the paint or drywall when I put in a new light fixture he'd come by and fix it. I also paid them then since I considered the work obviously done.
I had a lot of clean-up to do a couple of days later given the amount of dust that flies around in such a job, but Leavon forewarned me about the same well in advance, so no problems with that.
When I installed a new light fixture in the room though and discovered inconsistencies in the ceiling paint colour and texture here and there, things went down hill. I called Leavon and he was nice as usual. But over the next week and a half, he has made SIX appointments with me, and shown up for just one. Each time something comes up with one of the other jobs he is working on, and he promises a new time, and a couple of times, he didn't even have the courtesy to inform me he would not show up, despite my repeated messages to him. (The explanation was that he left the phone at home and there were problems with his car. I respect that we're all human and life happens, but do expect a courtesy call.) So he did make it for his forth appointment with me yesterday, but rather than doing any work, as I expected, he just confirmed the problems and said he would be back in the early evening. That evening, he texted to say he may or may not make it, and if not, he'd be here this morning. Again, a no show, and since I am sick of playing his games and disrespecting my time, I just texted him not to bother. Take my story for what it's worth and decide if you want to use Classique.
Based on my original conversations with Leavon, I was so happy, and looking forward to hiring him again for other work needed in the house next year. Now, I definitely won't.
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