Wiehler Mechanical

Calgary AB T2E 2L5
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Private User
Private User
Private User reviews Calgary, AB

Furnace Fan Follow up

Follow up call to replace a cracked blower motor belt in furnace which was discovered during furnace tune-up. I am satisfied with the quality of work completed. However, my opinion is that I should not have to pay for an additional Dispatch Fee since it was a return call. Just saying...

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Company Response

Thanks for the review. Our policy is to not charge the second dispatch fee if we should have had the part with us during the first visit. In this case, there are hundreds of different blower motor belts which we cannot possibly stock on our vans. This is the unfortunate reality of the plumbing and HVAC industry where there are millions of different parts. The dispatch fee covers the expenses we incur to provide these parts (gas, insurance, staff time, vehicle wear and tear, etc.). I hope this helps clarify the charges.