I am writing this on the estimate process for Kymar, as I find that I would like to have reviews for me to look at to choose a strong, professional estimate that helps me choose a company.
First, I called Kymar and had Kyle answer and tell me that he could be out within a few days, he arrived on a Sunday and called apprx. 45 minutes prior, this was much appreciated. On the phone initially he asked questions to assess some basic information, finding out that out home is 21 years old he said that they only would do a replacement and was I ok with this knowing that he would only give an estimate based on that. This was appreciated to know so that I could make an informed decision as to whether or not I would want to spend the time going through his estimate process.
Kyle arrived when he said he would, and proceeded to ask my a few questions to understand my concerns and needs. He initially showed me some concerns he could view immediately, and what he would further look for when investigating our gutter system.
After doing his measures and walk around, he informed me that later that day he would email me an estimate, which I did receive.
I was impressed with his professionalism for the most part, however he did seem hurried at the end and I had a couple questions that he answered quickly as it seemed he was a little rushed to move on. We will be making a decision as to the company we will be using, and if we choose Kymar I will be sure to follow up with a review for their services performed.
- Approximate cost of services:
- $3,000.00
- Company Response
Hello Eric,
First of all, I would like to thank you for this opportunity to address your concern, since otherwise I would not be aware of.
You mention that I seemed to be in a hurry, and I apologize if I've given you that impression. It is true that I still had probably six or seven more estimates that day to visit and measure, after leaving your house. And it is also true that I am very goal-oriented, and focused on the task at hand, but sometimes I get carried away. I would be very happy to answer any questions that you might still have, or offer you references of other homeowners that have hired Kymar Gutter Inc in the past.
I understand that hiring a contractor or trades might feel like it requires a leap of faith, because all of the stories we hear about renos going wrong. But you are doing your homework and thus eliminating the possibility of surprises, which is a good advice to any homeowner in this situation.
Once again, thank you for taking the time to send this review.