After posting the review the owner contacted us immediately and personally completed the work that same day. He was very apologetic and took full responsibility for his companies actions. I appreciate the fact that he made no excuses. He also added a re-sealing of the walkway next year at no cost to us. Although not perfect, the walkway look very nice and we are now satisfied.
Previous review
When we decided to do our walkway it was going to take five days. We are I now at five weeks and we are still not done. Although friendly, they are far from professional. They were very messy, damaged a power line despite being warned (twice), left a pile of concrete on the street to harden and after we laid new sod and seeded they cleaned their equipment on my lawn killing the grass, again. The actual walkway is far from perfect as well. Many small defects like colour and lines missing. My neighbor had significantly more work done at the same time and he is equally dissatisfied. This week they promised to finish and it is now Friday after 5 with no response from the company. At this point despite all th hassles, broken promises and poor quality, we just want them to finish the work so we can enjoy what's left of the summer
- Approximate cost of services:
- $3,000.00
- Company Response
Hi, Don in Cambridge.
Unfortunately it is hard for me to contact you due to your alias name and location you have entered. We do not service Cambridge, ON, nor have we ever had a client named Don.
Having said that, I am terribly sorry to hear that you are having such a negative experience with Meglacon. I would be more than happy to arrange a meeting between you and our CEO, Kyle Muffty, as well as our Project Manager Jeff March. This will ensure all of your requests, complaints, and side notes have been heard and will allow you all to establish a game plan to resolve your issues going forward.
Please contact me on our office line at 9055796161 to have this set up. Again, I do apologize for the lack of communication and lack of care put into your project. This is the first complaint of it's kind against Meglacon and we will actively work towards completing your project as we genuinely will not be satisfied until you are.
Thank you for your time and I hope to hear from you soon,
Shanay Smith
Office Administrator