Clear My Snow

Clear My Snow gets a 0-rating for its lack of service in a timely fashion, giving me false assurances to get my business and charging me for a service they did not perform.
When considering this company I talked with Nancy in the office and expressed my need to be able to exit my driveway 7:30am to get to work. She told me that while they couldn’t guarantee times, with Clear my Snow I would never have to worry about a snow build-up in my driveway. She said that their trucks go out as soon as there is 5cm of snow, cover their routes and keep going until the snow stops and everyone is completely clear. Based on that assurance I hired them.
Saturday December 14th we had a major snowstorm. By early afternoon no truck had been by and there was no way I could have left my driveway. I checked their website “update” page and there was a note saying their trucks would *start* going out at 3pm. By that time there was well over 10cm of snow. So much for the assurance of no-snow-build-up and the obviously false claim that they start going out at 5cm!
In fact the truck did not come until just before 2pm Sunday. Had the storm occurred Sunday instead of Saturday I would not have made it to work at all on Monday! Meanwhile since I had no idea if or when they were coming, and since Sunday was my only day to run errands, I flagged down a local fellow with a snow tractor and paid him to clear my driveway completely. 2 of my neighbours witnessed him doing so, including hand-shovelling.
So when the Clear my Snow Truck came they drove into a cleared driveway. There was nothing to do. Meanwhile I emailed Shannon at the company to let them know they were fired. I also noted that the time-line to clear my driveway was unacceptable; if they can’t clear out customers within a timely fashion they need to hire more drivers or take on fewer employees.
Her response was that they would charge me the $50 cancellation fee as per the contract. (1st time I’ve ever heard of a fired-employee taking severance pay! It’s not like I was changing my mind because I found a better deal.) And there would be a charge for one service.
I emailed back asking her “what service?!” since the truck did nothing more that come into an already cleared driveway. I never heard back but did get a credit memo for my payment minus the $50 + a service. I should be charging them what I had to pay the other guy!
So folks, if you want a company that over-promises, under-delivers and will misinform you of their procedures to get your business – then Clear My Snow is the route to go! Otherwise, steer clear of this business!