We hired Basement bro to:
Continue to renovate our Parent’s house; for our upstairs we wanted pod lighting and painting, and we wanted to finish our basement, so my wife and I could move into it.
We requested the top floor to be completed within the first two weeks-this was done on time.
After the complication of the upstairs, we anxiously awaited for basement. The basement project stalled. Basement Bro replaced the original project Manager.
The second manager, Alex, was amazing!
Things they could improve on
-Additional shelving in kitchen please
- As project managers changed, the process, at times, was rocky
-As project managers changed the project was delayed by weeks
-Basement Bro request 50% up front-as for delays this caused concerns. The person holding the money has control.
Good stuff
-We fit two bathrooms in our small basement with tile bathtub and shower. –These guys tiled the roof of the shower and bath tub, looks great
-All Alex’s workers were great, especially the tapers and electrical-(These guys are good!)
-Alex agreed to hang our Lowe’s shelving-this helped a lot –thanks
-Alex was upbeat and communicated and responded
-Elina (head Manager) sent over free Duct Cleaning-thanks
-Overall, Basement Bro has a good sense of Design; this sense of design matched my sense of design. Alex and I created a wonderful basement in a small space. Friends and family compliment this basement. “It does not feel like a basement.” Coincidently a friend completed his basement during the same time period. His final design pales in comparison
Summary
Our next renovation is about 18 month away, and yes I would hire Alex and Basement Bro again. I would ask for an industry standard payment schedule. And I would request Alex as our project manager. Despite problems, good companies resolve issues and in the end the basement is excellent. Thanks Basement Bro!
Side note
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- Approximate cost of services:
- $48,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Ravindra, thank you for your review. I feel like we bonded over this renovation project, I miss your lengthy emails and I am glad that at the end of our bumpy ride - you got a beautiful basement!