The Exterminators

Pest & Animal Control
Toronto ON M4M 3G3
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Reviews for The Exterminators

Average customer rating:
9.2 10 (47 reviews)

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x12lobo in Ottawa
x12lobo in Ottawa
3 reviews Pickering, ON
10/10

Racoon prevention

Raccoon proofed all potential entry points.Pesky creatures tried re entering after 2 years of being free of them.Inhabit the area being in the Rouge Valley and roam around at all times of the day.The company trapped 3 and took them away, but the area has many more.Intially entered our roof in 2015. In the spring of that year, Richard cleaned, disinfected and sealed the entrance with the galvanized mesh.In 2017 spring , they tried entering again(instinct to return), so Richard had to re -enforce and we accepted raccoon proofing all potential entry points.
We are very happy with the service rendered from Richard, Tom and Simon and have referred them to other home owners also in the area and to my sister who had a squirrel in her roof.The company is professional, caring and friendly and I would recommend them.We did shop around intially and some weird unprofessional people turned up!!

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for taking the time and writing this review. We really appreciate it.
If something changes please let us know!

Private User
Private User
Private User reviews Toronto, ON
1/10

Pest removal

I called the exterminators because of a foul smell in my basement. I was told the cost would be $225. They would locate the dead animal and remove drywall to remove it. They would locate the entry point and advise on sealing. I was given a time estimate of 1 to 2 hours to complete this. The technician came an hour late and said he would not be able to locate the dead animal " as it could be anywhere". He stayed 20 minutes and just splashed some antiseptic fluid in the room. I paid an extra $70 for 2 vent grills.
Still have awful smell and nothing achieved. I was promised a service that I did not receive.

Approximate cost of services:
$330.00
2 of 2 people found this review helpful.
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Company Response

Celia, you hired us on December 1st to deal with a smell from rats you poisoned and it seems you have written this review immediately after our staff left your premises the same day.

When we called to see how our treatment was performing 3 days later and if a standard as per our company’s policy free of charge follow-up would be needed to accelerate the odor elimination process you refused it.

The treatment we performed takes time to take effect. When we spoke to you again yesterday you mentioned that the smell has improved drastically since the treatment.

Two of our technicians were on location for approximately an hour, neither noticed any strong dead animal smells consequently they could not pin point the exact location of the dead animal and remove the carcass in an efficient manner. Instead, they applied deodorizers through the existing openings of the wall cavity in your basement. The fact that the odour has improved substantially since our treatment is encouraging and is normal as it was explained to you the day you hired us, the day of service and during our follow up call.

The alternative would be to remove pieces of drywall until we find the source. Something you weren’t interested in.
You were made aware of all of the above facts and alternative treatment procedures when you hired us. Our policy is to give a price range for these types of services as there are many unknowns. You were charged the lowest quoted price as we are not in the business of selling additional services that are not needed.

You requested the installation of the wall vent grills and refused a professional rodent treatment as well as the sealing up of all the other rodent entry points rodents are using to enter your living space.

If you would like us to remove the drywall, vapor barrier and insulation so we can find the rodent carcass we can help and gladly quote for that service as well. However, it was not, and currently not needed as the odor has successfully and substantially decreased as you said.

Celia I highly suggest that you hire professionals to perform a rodent extermination and not continue to do it yourself as you will continue to experience the negative externalities of your own actions.

Regardless, if the odor persists, you are covered under our warranty so please let us know and we will perform the follow-up as needed.

Private User
Private User
Private User reviews Markham, ON
10/10

Wasp problem

Last year we had a wasp problem. Wasps had formed 2 small donut size wasp nests 2 years in a row at the top of the eaves/soffits of the garage peak, and in the backyard in a shed, bbq area and swing set. The Exterminators came out and took care of all of the problem areas, including pointing out a mud wasp nest in our front exterior stairs that I had not noticed. This fall as the leaves began to fall, we noticed a gigantic wasp nest in a tree in the front yard 2 stories up in front of the upper bay window of our home. When I remembered that my disabled sister had suffered a severe unknown allergy in August, which we now think was due to a wasp sting, The Exterminators went out of their way to promptly send someone out to remove the nest and set up new bait traps for us again. Thanks for the prompt and superior service!

Approximate cost of services:
$300.00
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Company Response

Thank you for writing this review. We always perform a thorough inspection to pinpoint any other relevant activity around a customers home.
We will be happy to assist if wasps come back next year. Thank you

Harry
Harry
2 reviews Toronto, ON
10/10

Cockroach treatment

I had Dylan come in June to spray our place and put baits out to get rid of our cockroach issue. Since there were still a few in August I had to ask for Dylan to come back and do a second treatment as part of the 3 month warranty. He came back as promised and did his best to make sure our needs were met.

Approximate cost of services:
$254.25
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Harry, thank you for taking the time and writing this review.

Kathy in Toronto
Kathy in Toronto
2 reviews Toronto, ON
10/10

Pest Control

On time. Work completed earlier than expected. They were helpfull, on time, and offered great advice. Turned out we didn't have any issues, but were still pleased for the peace of mind. Would definitely recommend.

Approximate cost of services:
$670.00
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Company Response

Thank you for the review Kathy!

SMC in
SMC in
1 review Toronto, ON
10/10

Extermination - backyard

Holes in garden from unidentified vermin. Called The Exterminators and they came out that day to install traps, and followed up regularly to ensure our problem was solved.

Great, friendly, prompt service and any potential problem was solved. Highly recommended.

Approximate cost of services:
$310.00
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Company Response

We are here to help any time. Thank you for the review!

Vanda in Toronto
Vanda in Toronto
1 review Toronto, ON
10/10

Raccoon & babies in our attic!

At the end of March our daughter complained she wasn’t able to sleep due to the noise of something in the attic over her bedroom. We contacted Wildlife Shield and Richard and his excellent assistant/trainee arrived to assess what the problem was and quickly found a large hole chewed right through the roof. It was concluded there was a momma raccoon and her babies housed in the attic. As Richard worked to set up a one-way trap over the hole, his assistant quickly climbed through the access hatch in a bedroom closet and scooped the pups into a bag. The mother scooted to a further location in the attic. They then carefully placed the pups in box lined with insulation in our yard under a bush and partial roof for protection. They left to allow the mother to exit and rescue her pups without being able to re-enter the space, which she did. Richard returned some days later to patch the hole in the roof to protect from rain and further animals entering. He also sealed a small entry in the soffit with clear roofing tar where mice and squirrels were getting in which caused the raccoon to chew and move in in the first place, and he did this free of charge. I highly recommend the care, speed and excellent work that Richard and his trainee/assistant did by humanely dispatching our unwanted house-guests and the quality workmanship he provided to fix the damage and prevent further guests. Outstanding job, thank you so much!

Approximate cost of services:
$500.00
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Company Response

You are very welcome Vanda! And thank you very much for the review.

frank in Dundas
frank in Dundas
1 review Mississauga, ON
10/10

CARPENTER ANTS

I called Simon at the The Exterminators over a growing concern regarding a carpenter ant issue at my elderly mothers low rise apartment triplex. Needless to say she was completely stressed as there was a continuous parade of large ants invading her home and apartments. I contacted Simon who expressed a genuine concern of the issue and was very knowledgeable of the problem and how to best treat it. It took several treatments all of which were covered under the original guarantee with a successful eradication of the pests. Thanks to Simon and his team for their courteous, prompt and thorough service.

Approximate cost of services:
$500.00
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Company Response

Thank you for the review Frank! We are here to help any time.

Eli  in Thornhill
Eli in Thornhill
1 review Toronto, ON
10/10

Exterminator

We had a problem with rats. Due to the increase in construction in the neighbourhood, the rat population seemed to explode in the east riverside area. Simon and his team were dedicated to fix our problem. Went above and beyond the warranty to help elimante the problem. Very nice guys to deal with. Helpful, smart and understanding. They also got rid of my neighbors raccoon and a squirrel problem.

Approximate cost of services:
$350.00
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Company Response

Thank you Eli. Glad we could be of assistance.

Dalya
Dalya
5 reviews Toronto, ON
10/10

I Trust Them

The Exterminators team are professional and helpful. It starts when they respond to your phone call message right away, they call back and visit right on time as arranged.
They are helping us to solve our problem and already been here 3 times with N/C under the "6 months warranty" . Yanni took his time to listen patiently to our detailed problem. His attitude is serious and respectful and there are no "cut corners" with him- he covers it all.
I highly recommend Yanni and the Company with their Pest Control Services.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for taking the time and writing this review. I'm happy that things are progressing well.
We do our best to solve our customer's pest control problems the first time around. However, if the problem is not resolved after our first visit, we keep at it at N/C and honor our 6 month warranty. Thanks again

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Exterminators

The Exterminators Inc. Pest Control Toronto, 740 Broadview Ave Toronto, ON M4K 2P1, 647-496-2211, http: / / www. theexterminators. ca/ The Exterminators Inc. Pest Control Mississauga, 1283 Matheson Blvd. E. Unit B, Mississauga ON, L4W 1R1, 905-367-5019, https: / / www. theexterminators. ca/ areas/ mississauga/
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