I telephoned Marco on Friday about a repair for my 20 years old Miele vacuum cleaner. He said I could bring it in on Saturday and wait while he did the repair. He was not a hard sell, just very knowledgeable about his products and I decided it was time to upgrade anyway. He was extremely friendly, courteous, patient and helpful. Considering it was a Saturday morning (during COVID) and he was very busy with other customers waiting I never felt rushed or pressured. And to top it all off, he actually delivered my new vacuum to my condo later that afternoon, no charge.
I would have no hesitation recommending Vacuums Plus.