There was a serious lack of communication between the company and me as a client, and the company and their staff, about exactly what was to be cleaned. I don't feel that I got value for my money and wish I had not paid them in full. Staff had to return to clean areas that were poorly done, and I was very disappointed in this company that sells themselves as professional. I would suggest that they use a contract that clearly lists everything to be cleaned and that is signed off by the client and passed to the cleaning staff.
- Approximate cost of services:
- $1,000.00
- Company Response
Empress takes great pride in the quality and consistency of our work. Sometimes with this particular service, the client wants or expects more than what is quoted. If however work was not completed the way the homeowner wishes, our work is guaranteed and we do return promptly to correct the misunderstanding. We always go above and beyond to please.