I installed a heat pump from Cana-air Cooling and Heating for my new house this summer. When it came time to actually using it, I ran into some challenges with the thermostat settings, which left me feeling frustrated. But, after reaching out to their support team, I was pleasantly surprised by their immediate and effective assistance. They patiently guided me through the setup process, resolving my issues and now everything is working great :). While I've seen some reviews mentioning poor follow-up, I personally didn't experience any of that. Overall, I appreciate their responsive customer service and dedication to ensuring customer satisfaction.
- Approximate cost of services:
- $6,500.00
- Company Response
Thank you for sharing your experience with Cana-Air Cooling and Heating. We’re delighted to hear that our support team was able to assist you effectively with your thermostat settings and resolve the issues you faced. Your feedback is very important to us, and we are thrilled to know that everything is now working great.
We strive to provide the best service and support to our customers, and it's wonderful to hear that our efforts made a positive impact on your experience. While we are always working to improve our follow-up processes, it’s reassuring that you found our customer service responsive and dedicated.