On August 8 2017, I had opportunity to use Dryer Vent Wizard's services at my home in Newmarket, and was exceedingly thrilled with the quality of work and their professionalism.
Our dryer had recently stopped working, and who are we to know better, so we called the dryer repair tech to come and have a look. Turns out, it wasn't the dryer itself, it was the vent that had gotten clogged over the years. The dryer tech left it at that, and so I hit Homestars to find a company that could help with the dryer vent cleanout.
I found a bunch of duct cleaning companies that wanted to charge about $350 ish for duct cleaning, sometimes the dryer was extra $$. My local HVAC shop was $100 just to walk in the door to diagnose. And other shops were competitively priced just with limited availability for Newmarket area. With 2 kids at home, we needed the dryer working, and soon!
I called Dryer Vent Wizard and got through to Tyler (the owner), who confirmed that by random luck, a tech (Leighton) was finishing a job in the area and could see me in about 40 minutes time. Great! No, I know this isn't going to the case every time, and it was just a matter of good timing. Right time, right place. Best of all, it was only $39+tax for the service call.
Leighton came over to the house, and the first thing I noticed when he pulled up was he was driving a company car. By that I mean it was professionally wrapped / branded with the company's logo and phone #s, not just some random person driving a beat-up old Chevy.
Leighton himself came cleanly dressed in a company uniform and dress shoes. He even supplied his own shoe covers (like wellingtons) so that he wouldn't track dirt in my house while walking around.
Right from the start I could see that Leighton was a knowledgeable, skilled, informed technician. He quickly diagnosed the problem, and showed me what he had found. He provided recommendations for how to fix the problem and was able to price out the work on a written estimate. I authorized the work quoted, and Leighton got to work right away - on the spot. He brought all his own tools and equipment (it's a pet peeve of mine when a tech says "do you have a screwdriver I can use? A hammer?") , and was very thorough in testing and checking everything both before and after.
The amount of lint and water that had been building up in my dryer vent over the years was disgusting. Horrifying. Which was why the vent had gotten blocked.
What I liked about Dryer Vent Wizards was that they are equally committed to public education and information, they work with local fire departments and do Public Service Announcements to help inform homeowners on how to fix problems pro-actively, not just waiting for people to call them when there's a problem.
When I reached out to Tyler after the job was complete, he insisted I HOLD OFF on writing a review until I had tested the dryer first. "Run a load of laundry, see how well everything dries. Then go ahead and write a review if you're still satisfied." I did. I am. Thus the review.
I would certainly recommend Dryer Vent Wizard's services to others. Highly recommended!!!!
- Company Response
Thank you for the detailed account of your experience with us. We strive to treat every customers home as if it was our own. Our goal is to drive away from each job knowing that you are safe and that you understand how important dryer maintenance is to the well being of you and your family. The Ontario fire department responds to a dryer fire on average every 2 days. They happen more often than most people think. Thank you again for the review. I am glad we could service you before anything more catastrophic happened.