DO NOT USE THIS COMPANY. They have no commitment to customer service. My house came with their service and they are rude and unresponsive. I pay a monthly rental of $45.00.I had gone days without hot water and numerous calls with no one showing up. Finally I was told because of some government regulation, I have to pay $790.00 to replace some pipe which I was never told of prior (although they claimed this law was in place since 2009) until my hot water tank broke. They refused to replace the hot water tank until I paid $790.00. Ever since they replaced the hot water tank, I have issues with getting proper heat in the house. It's always freezing in the basement. Several calls and threat to go further, all to deaf ears. As I am writing this now, there is no heat in my house. My parents said we are living in Canada but feels like a homeless shelter they as have to bundle up with sweaters. The frustrating part is that these big corporations are gouging customers and no one is punishing them for their lack of service they are being paid for. My next step is the better business bureau.
- Approximate cost of services:
- $45.00