Called Mike on a Wednesday about repairing a dishwasher (the tray where you put detergent would not open during a cycle). He was able to come that weekend, and suggested texting over the dishwasher model and address.
When Mike did arrive, him and his colleague were fantastic- so polite and professional- they even covered their shoes when they came in. They replaced the part, ran a test cycle, and even gave some tips for better dishwasher care. All within 15 minutes!
The only thing that makes this not 10/10 was some challenges in communicating. After texting Mike, I didn't hear back from him to confirm whether he was coming on Saturday or Sunday, until he called to let me know he'd be there in 30 minutes. Aside from that, everything was fantastic, and I would (and probably will) definitely use them again without hesitation.
- Company Response
Thank you DC for your detailed review, we a appreciate your input about lack of communication, we will work on that.