Having never had to call a garage door repair company before, I just wasn't sure who to call when the spring and cables went on our garage door recently. I took a look at a few of the company reviews on Homestars and decided to go on a hunch and take a chance on Thomson Doors.
I called at 0700 in the morning to make an appointment, not expecting that I'd get anyone so early. I did have to leave a message, but then again it was 0700 in the morning! Less than 15 minutes later, however, I had a call back from Shaun. He was polite and professional, gave me an estimate and booked me in for the afternoon with an estimated arrival time between 1400 and 1600.
Shaun arrived when he said he would, took a look at the problem and told me what it would cost to fix. Once I agreed to the work, he went right at it. Twenty minutes later the job was complete. We inspected the work together and then Shaun gave me a few maintenance tips to keep the door in good order.
All in all, a great service call experience! Polite, professional, knowledgeable, reasonably-priced, fast and efficient — what more could you ask for in a service company? I'm glad I decided to take a chance on Thomson Doors.
Highly recommended!
- Approximate cost of services:
- $300.00