I called Ducky's drains because we had our sewer backup into our basement on a Saturday afternoon. Ducky's was at my house within 30 min of my call. Andy was able to fix our problem even though there wasn't an evident reason for the stoppage. Andy was upfront with the cost but I was still pleasantly surprised when invoiced. He didn't charge overtime or gouge us in our time of need!
The next day Andy called because he was concerned about the lack of evidence as to the cause of the back up... He suggested that he come back with the camera to see if something more troubling could be happening in the drains...at NO charge to us!!
I'm so impressed with Ducky's Drains, they are professional and respectful and upfront with cost and timeline. I would absolutely recommend Ducky's Drains!
- Company Response
Thank you for the positive review and for choosing Ducky's Drains! We are very glad we were able to go in and clear the lines for you. You were great and had such a positive attitude during an emergency situation!! We look forward to servicing you again in the future.