I had a great experience dealing with Ducky's Drains. I was referred to Ducky's Drains after we woke up to a broken hot water tank. One quick phone call (and a follow up phone call to provide my hot water tank model and serial number) to Ducky's Drains and I had an appointment for the next morning (I was also provided upfront with Ducky's pricing so I could easily estimate how much the service would cost me).
Andrew arrived at the scheduled time and immediately set to work. He worked cleanly, tidying up before leaving, and provided a thorough, plain language explanation of the work he was doing. He went over the invoice clearly - it was all nicely laid out and the cost was very reasonable.
Very glad I went with a great local, owner-run family business. I would definitely use Ducky's again (but hopefully won't need to) and would recommend Ducky's to my friends and coworkers.
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- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?