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Confidence Garage Door Ltd.

Garage Doors & Hardware
Richmond Hill ON L4B 3J9
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Private User
Private User
Private User reviews Pennfield, NB

Damaged Motor Unit

My garage door opener started opening and closing constantly on its own. I call this company to take a look at it since they were the original installer of the garage door. I knew it was the motor unit because I disabled my only remote as well as the keypad.

During their service they noted that the torsion springs needed to be replaced and suggested me to do it. I agreed to this service and to be fair to them, it did make a difference.

However, they were brushing aside my concerns regarding the motor unit opening and closing by its own. After I kept bringing this up they suggested that replacing the safety sensors would solve this issue and so I agreed to have them replaced. Replacing torsion spring and sensors set me back 440 CAD.

A few hours after leaving I noticed my door started opening and closing on its own again. I called them and they suggested that I should change the whole unit this time to which I suggested if I should just replaced the logic board in the unit instead. I did a bit of research and it did make sense for me to replace my current unit as it was a very old one.

I felt like if they paid more attention to my original compliant we could've just changed the motor unit on the get go saving me time and money (replacing sensors did not solved this). I agreed to have them replace my unit but now at an extra cost of 450.... so overall they've charged me 850!

Their prices are fair, reason why I gave them 1 star instead of 0, but their service is horrible... and sales tactics unethical. You've been warned.

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