Dealing with this company has been nothing short of a nightmare. I purchased a granite counter top via Home Depot from them. It took weeks to get them to even confirm the initial install date. When it was installed we were left with a counter top that had a 22cm crack/fissure that went right over the edge. I called them 3 times. Each time I was told that either all the customer service people were out or on the phone. So I left messages each time. I never received a call back. After 8 days with no call back I called Home Depot to tell them what was happening. They tried to contact Stoneworx and it took them 2 weeks to get a reply. Finally, a month after my initial calls I received a call from a woman at Stoneworx who said my counter top would have to be replaced not having seen even a picture of the crack. A few days later a manager called and was upset that I was told it could not be fixed and that he wasn't consulted. Even their management has problems with their employees. The manager set up a day within a week to send a tech out for an "assessment" - I was not told they would be trying to fix it that day. Guess what - they didn't show! But at least I got a call from the manager to reschedule for the following week. When the tech did show up he said he was here to buff up the fissure, (no assessment was done). Having been told this was for an assessment of the crack only, I didn't expect any loud machinery would be used that day. My husband was on nightshift - if I thought it was going to try and be fixed I would have booked a few days later. The tech called his office and I spoke to the Stoneworx administration again to try and book another day for the repair and I was told that not only could they not send someone out for A MONTH but also she could not schedule it because she had no access to the scheduler - why get me on the phone just to tell me it will be a month but you have no access to schedule it??? I am so tired of waiting I told the guy to go ahead and try and fix it. The tech - Su - was very nice and buffed it out as best that could be done and also cleaned up the epoxy around the sink that was left by the first installers. The crack is still there and is easily seen but I know I will not get any better service from this company. The only reason I would recommend this company is because of the tech I meet today. The customer service gets 0 stars - I would give them -2 stars if I could. Home Depot needs to find another supplier.
- Approximate cost of services:
- $2,500.00