I ALWAYS read reviews before hiring someone new. Except this time, in a hurry, at work, etc., I didn't. Big mistake. The negative reviews I've read on this company after the fact all mirror very closely my experience. I needed our gas dryer repaired, and agreed, foolishly I admit, to the $80 to show plus $30 per 10 minutes (yes, that's $180/hour) labour fee. Outrageous in itself but in the past I've had appliance repairmen come in for similar issues and spend about a half hour, so I figured they'd be reasonable with their time and I could live with it, especially since they could come the same afternoon I called. The technician arrived and was very professional-seeming in his manner. No problem there. But time began to tick by and he still hadn't figured out the problem until we were at an hour and a half (which, with the $80 to show added in amounted to a ridiculous $350) and still no confirmed diagnosis. I hit my breaking point (far too late) when the technician quoted me well over $400 for a part that I looked up myself from 3 online sources, including the genuine manufacturer, and found that AT MOST it cost $190. I was told that their own supplier charged $250 for the part, and that there was a flat installation charge of $180, for a process which the tech had previously told me would take 10 minutes. You do the math on the hourly rate for that...
All in all, it was going to cost me about $900 to repair the dryer, IF the new part in fact was what needed to be replaced -again there was never a confirmed diagnosis of the problem. I cut my losses at the $350 and will never call this company again, or indeed fail to check reviews in advance. I STRONGLY DISCOURAGE everyone out there to avoid this company at all costs. Note also that I almost never write reviews, but felt it had to be done in this case...
- Approximate cost of services:
- $350.00