These people are completely unethical. They charge $80 for their repairman to simply show up. What they do not tell you is that the "diagnosis" is then charged separately as labour. We paid $335 for the guy to go into basement and fiddle around with our washer for a very short period of time (15 minutes at most). The repair guy was rude and intimidating from the get go. He told us the motor was dead and was mad that we asked questions to reassure ourselves that the motor was really dead. He got mad when we asked why he could not determine the motor was dead before all the "servicing." The washer was not repaired. To top it all off, he kept saying, "It could be a lot worse, you know." We were not sure what to make of that. I emailed the company protesting both, his behaviour and the charges. They wrote back saying that the guy had "serviced" various things before finding out that the washer motor was broken. Do not use their services
- Approximate cost of services:
- $335.00