Appliance Repairman

DO NOT USE. Completely unfair. wish I had checked homestars first. Having them come in costs 80 dollars but its "waived" if you use the service on that EXACT day. Which often isn't possible because they will need parts. Had them come in on a Friday they said dishwasher needed to be balanced out with wood, easy fix. Came back on the following Wed. I had given them my credit info prior to pay for the 80 dollars and okayed them taking the 200 to perform the labour. I wasn't home at the time my teenagers were, definitely a bad call on my part, but I have to work. Instead of doing the labour they quoted a new issue (need new seal @300$) and took the 200 for "labour"!! He was in and out within 20 minuets. Left without fixing anything.

The dishwasher itself works perfectly fine and I they had never asked us that so assume he thought it wasn't working because of the balancing issue. So he was not telling us the truth with the "new seal" new quote. In the process of trying to get some money back they offered 65.

I looked into my rights under the "consumer protection act"
https://www.ontario.ca/page/filing-consumer-complaint

Filed a complaint with all my supporting documents and they have responded now with a full refund.

Complaints and requests for refunds under the CPA can be done within ONE YEAR of paying the company. so if you have had a clear issue like this I suggest you do this.

My complaint is now on record and the government can only intervene if they continue to see a trend and if complaints are not resolved to the consumers satisfaction by the company.