Appliance Repairman

The repairman was here for one hour and said that I needed a new pulley on a very old Moffat clothes dryer. He did not have the part with him and said that it would have to be ordered, and that it would not take longer than 2 weeks. I called 2 weeks later after I never heard back from them. A CSR told me that a lady from parts would call me back, probably the next day. I waited 2 days without a reply. I called back again, only to be told by the parts lady that they could not find the pulley necessary to complete the work. So, I'm out $316, and they cannot and will not finish the repair. One hour and $316. Ridiculous!