This company is not reliable at all. They deceive clients. I had a problem with the electrical stove. When I was making an appointment with them over the phone I was told that the electrician would come and inspect the issue, will provide the reason why the stove doesn't work and the quote to how much it would cost to resolve the issue. These services cost $80 plus tax. I thought it is reasonable and made an appointment.
But when the guy came he said that there is the problem with the electrical part, and that's what cost $80 dollars. I knew that in the beginning. He didn't do anything and he tried to get more money from me.
He said he would need to open the stove for $280 plus tax and would be able to resolve the issue for this amount of money. I agreed. When he opened and found the reason why the stove doesn't work, which I thought would cost $80 dollars, he charged me $280 plus tax, even though he didn't provide me with the quotation. He said he didn't know how much extra I would need to pay. He left me a message later on my phone that I would need to pay $423.70 extra and he would be able to fix the stove. This is absolute deception.
I tried to call the company and explain what happened, explained that he spent 30-40 minutes for the service which I was told would cost $80 dollars and asked them to credit my visa back. They didn't want to hear me.
I would never recommend this company because their goal is to deceive a client not to resolve their problems.
The used/refurbished stove of this class costs $220-250 and you don't need to pay anything extra.
- Approximate cost of services:
- $315.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?