Dryer stopped heating up, clothes were not drying. I wanted to go get a new machine, my wife wanted to repair this one. Called ARG, was told that $80 fee was charged for service call and diagnoses.
Repair guy calls me 2.5hrs before my evening appointment saying he is outside the house (I am at work) 10/10 for speedy service!
I explain to him that on timed dry setting there is no heat, I think the timer is bad, and the timer dial feels loose. He turns the dryer on runs it for 2 minutes.
Diagnoses...... there is no heat!!!!
"I will do a full service of the wires, heating element, and control board for $280 no guarantees but I should be able to fix it."
Happy wife happy life.... ok go ahead. He unscrews the back cover, puts his voltmeter on a couple wire harness connections..... "your timer is no good" which is what I had told him from the start.
The part is $394 and no labour charge because I paid the $280. I told him I would think about it because a new dryer is $600-$800.
I called customer service as soon as he left and asked why my $80 didn't cover diagnoses? I was told there must have been a misunderstanding and it is a call centre that sets the appointments. After I got off the phone I went online and ordered the part (whirlpool original part) for $134 plus $4.95 shipping.... far cry from $394
DO NOT CALL THESE "Repair Guys"
- Approximate cost of services:
- $320.00