Invitation to Appliance Repair Guys to resolve this issue
Called them to repair an out-of-warranty whirlpool washer. Service call cost was 90 dollars. When they showed up, I wasn't there but was on the phone. The man said that it would cost around $280 to fix, but maybe that still wouldn't fix it and it might be $350 more. I spent 25 years in the appliance business and know when someone is trying to take advantage. Very disappointing. I told him to leave and refused to pay the service call. I never received a written quote for parts and labour for the estimated repairs. Now I have a collections letter and am torn between paying them their $90 or paying the $95 it would cost to take them to small claims to teach them a lesson. Maybe the right thing to do would be both. It's obvious they don't care about bad reviews but I still plan on sharing my experience with my huge social media following, many of which are in the same business as they are.
(BTW I got a great deal on a new LG washer for way less than $630 the next day.) I invite them to contact me first to settle this more professionally before I take any further action.
Regards,
Scott
- Approximate cost of services:
- $90.40