My story is very similar to the ones posted. My fridge stopped cooling on Monday afternoon. When I noticed the rise in temperature, I rang them out of desperation. I normally research companies, but was occupied by other commitments. They said that a service man would be here the following day. Michael arrived on time and began working on the fridge. He said the labour had to paid upfront and would be $280 plus HST and no other labour cost would be charged. He also said that the call out fee would be waived. I agreed. As he began moving the fridge out, I told him to place felt protectors under the footings so that our new wood floor would not be scratched. He said it wasn't necessary. So, I believed him. He spent some time at the back of the fridge and said it was the inverter board that was no longer working and had to order it. As he packed up and pushed the fridge back in, I noticed he had scratched the new wooden floor terribly. He did not apologise but did acknowledge it. I paid as I said I would and didn't want any problems as I was at home alone. He called the next day with the cost of a new inverter board which was $841 and would take up to two weeks to arrive. He said no labour cost would be charged, but he did mention an installation fee accidentally. I challenged him about no other labour costs, but he had no answer. Before proceeding with it, I made a few calls about the cost of the inverter board and discovered that it was about half the price quoted by this company. I decided not to proceed with it. Also, I complained about the damage to the new wood floor and asked how the company would address this. When I finally got through to the Manager, she denied it and hung up on me. In a nutshell, this company has questionable service ethics and I absolutely do not recommend them.
- Approximate cost of services:
- $280.00