Fraudulent approach to "service call"
Called them after our fridge/freezer was not cooling properly. I was told that the technician would "investigate" the issue and then let me know what parts and labour would be. Mike (nice guy, otherwise) listened to what I told him; he didn't investigate at all and said he needed to service the defrost system. That would be $280 plus tax. I agreed. he unscrewed one panel and said "whoa, your pipes are not frozen - you need a new compressor and gas - and that will cost you $1,200 for parts but there will be no more charge for labour as you paid $280 now". 10 minutes of work. A simple "investigation". I paid and then decided to not repair the fridge but get a new one. This should never have been more than the service call charge. They are fraudulent.
- Approximate cost of services:
- $316.40