On April 14, 2014 a technician from 'The Appliance Guys' came to my son's home to repair his Frigidaire oven. After more than 2 hours of diddling, he unnecessarily damaged the control panel by causing an electrical 'double arc', (confirmed by 3 certified Frigidaire technicians, one on site). In layman's terms he 'fried' the control panel purposely, but said it was diagnostic of the problem; now both oven AND stove were not working.
Customer service (I use that term loosely) informed me a few hours later that the control panel would cost $800.00 + to replace.
After some investigation, 3 Frigidaire technicians from other companies including Frigidaire head office confirmed that the control panel was damaged unnecessarily. They also confirmed that they had heard of The Appliance Guys doing this many times before to people as a way to create work and make money. The Hamilton Spectator wrote an article about them in January 2014 with similar stories to mine. Better Business Bureau and Yelp complaints are almost identical to my experience.
To make things worse, Frigidaire said that the retail price of the control panel is $175.00, NOT $800.00! Also, I had to pay them $316.40 for that visit instead of $80.00 which they quoted on the phone.
The Appliance Guys are, first and foremost, dishonest and should be stopped!
- Approximate cost of services:
- $316.40