Pioneer Plumbing And Heating Inc.

Plumbing
626 Kingsway Vancouver BC V5T 3K4
Write a Review
Write a Review


InstagramFacebook
D in Oakville
D in Oakville
2 reviews Oakville, ON
2/10

Low professionalism

They repaired the system in October 2021. The same zone which was repaired stopped working this September. They assured that the labor is under the warranty and sent the technician to check. The technician wanted to replace the valve again (they charge for parts) but eventually found that it was just the wire of the valve they installed last year that was loose. He connected the wire. Initially they sent us the invoice for $460 on repair of loose wire. After several communications and with the help of their communication manager the issue was resoled and they cancelled the charge.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi there, I'd be happy to help get this resolved for you. We will take full responsibility for any mistakes that we may have made on this job. Since this was posted anonymously, I can't pull up your information. Please email me directly at callahan.s@pioneerplumbing.com and let's get started on a solution. Thank you.

Previous versions of this review:

D in Oakville
D in Oakville
2 reviews Oakville, ON
0/10

Low professionalism

They repaired the system in October 2021. The same zone which was repaired stopped working this September. The assured that the labor is under the warranty and sent the technician to check. The technician wanted to replace the valve again (they charge for parts) but eventually found that it was just the wire of the valve they installed last year that was loose. He connected the wire. No mention of any charge and left. Guess what? Week later they sent us the invoice for $460 ! on repair of loose wire their own technician could not properly connect last year! They did not ask for our agreement to pay - we were assured that their labor was under 1 year warranty. They found an amazing way of doing business - poor connection of the wire and come every time and get $500 for connecting the loose wire! I recommend to stay away from these "professionals". I will wait for them to resolve this issue promptly and will edit this review then accordingly.

Approximate cost of services:
$460.00
1 of 1 people found this review helpful.
Was this review helpful?