New Avenue Boutique Furniture

Furniture
Mississauga ON L5K 2M6
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Furniture
New Avenue Boutique Furniture
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58%

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Reviews for New Avenue Boutique Furniture

Average customer rating:
7 10 (4 reviews)

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andrew in Toronto
andrew in Toronto
0 reviews Toronto, ON
10/10

New project

Just got my second ordered delivered from New Avenue Boutique and they never fail to impress with both quality and experience.
I just completed a reno and with many of my suppliers and trades experiencing major delays New Avenue made the process seamless.
From the great store experience with design and selection to the friendly delivery team that provided White glove service i can not say enough.
I Would highly recommend to anyone looking for design and built of quality furniture

Approximate cost of services:
$15,000.00
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Rob in Mississauga
Rob in Mississauga
1 review Mississauga, ON
0/10

Avoidance, false promises and over 4 weeks later still no table.

Ordered table on December 28, 2021 with P.O. stating 6-8 weeks. Chased call backs and given false arrival dates. Waited 86 days / 12 weeks and 2 days before cancelling. Day after cancellation we received numerous calls from Natalie that table would be arriving that day. Also offered 10% off future orders and free ($50) delivery which equates to less than $12.5 per week compensation. We live approximately 1km from store. Customers should not have to chase for answers and given false expectations. Product delay eventually became the secondary issue. Natalie would not take ownership for her part and instead placed blame on Covid and company that does finishing on table. We are not unreasonable but expect honesty, integrity and promised calls returned post sales. Hope this helps others.

Approximate cost of services:
$1,500.00
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Company Response

Robert, thank you for your feedback and we are sorry to hear about your dissatisfaction.

The worlds current circumstances have impacted our manufacturing and labor force creating unforeseen delays.

We tried to accommodate your delivery with same day pick up from the manufacture, and your table is currently in our possession.

It is with honesty and integrity we conduct our business, and value our clients overall satisfaction with the merchandise received and customer service provided.

At your convenience we look forward to hearing form you directly to workout a mutual agreement.

Gunther in Oakville
Gunther in Oakville
2 reviews Oakville, ON
8/10

Custom Bedframe

We got a custom bedframe made at this location. The customer service was great the first time we went into the store just to browse as we happened to be in the area and it was the only reason we went back there to look again when we were ready to buy furniture. Jon was very helpful in explaining the details and Natalie was amazing with the follow-up. The bedframe was completed right on time and delivery was made convenient by working with our schedule. The guys who delivered and assembled were very friendly. I'm sure they tried to be as careful as they could going up the stairs as it was a bit tight but three sections of the wall up the stairs were dented and scratched significantly which means we will have to fix & repaint at some point which is unfortunate as we just got the entire house completely repainted. I'm very happy with the quality of the bed - it looks beautiful. My one complaint about the bed is that the wood legs that support the mattress underneath were raw and not stained to the same dark colour as the 4 leg posts which can be seen when standing directly in front of the bed so it really stands out against our dark hardwood floors. I would consider this business for any future furniture needs given their great quality and customer service.

Approximate cost of services:
$1,800.00
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Inderjit from Mississauga
Inderjit from Mississauga
4 reviews Mississauga, ON

First Review

10/10

New Bed

New Avenue Boutique has a great selection of furniture. We purchased an upholstered king bed which they allowed us to customize the style of the headboard and the end result was amazing! Next project is our breakfast table which they have some unique styles for - will definitely recommend and use them again. Customer service was great!

Approximate cost of services:
$5,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Avenue Boutique Furniture

Like property, furniture is also an investment. It is a legacy that goes on from one generation to another. It is therefore important that you buy top quality furniture with best designs and good wood. With New Avenue Boutique you can get customized furniture as per your requirements.
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