I had a nightmare scenario after hiring previous contractors whose work was so sub-par I am considering legal actions. I then reached out to numerous roofing companies to inquire about doing a patch up job to fix what the last contractors left. Most seemed to be offended that I was inquiring about a small job. However the project manager from Eclipse (Eduart) was very sympathetic. He took almost an hour inspecting my roof, taking pictures, and explaining to me in great detail all the problems even before being hired. I then requested 2 quotes; for a new roof and for a patch job. Eclipse was kind enough to provide both in an itemized PDF format. The issues ended up being so bad Eclipse redid the roof and me eaves. The quality of the work and materials was fantastic, this was the first contracting company I've worked with where every employee from the Project manager down seemed to care about the quality of their labour. I was also very concerned about water damage, and they went above and beyond providing extra water protection with features I've never even seen before. During the project I was also flip flopping on decisions and they were very patient and able to work with me. Overall I dealt with all the major Toronto roofing companies in the past 3 months, and by far Eclipse was the best.
- Company Response
The entire team really appreciated your review and candor regarding our services and your prior experience with another contractor. Knowing this beforehand motivated us to provide you with a more positive experience and we're happy to know we achieved that. It was our pleasure to support and provide you with the time and information needed during the decision making process. As always, our staff is on hand to jump in and give an assist in the future, if ever needed.
Thank you for the review and choosing our team for your project!
Eduart and the Eclipse Crew